Refund policy

All Sales Final

All purchases are final sale. We do not offer refunds, cancellations, or exchanges once an order has been placed.

Order Changes & Cancellations

Orders cannot be modified or canceled after confirmation. Please ensure all details are correct before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within 24 hours of delivery or pickup.

To report an issue, please contact us with:

Your order number
Photos of the damage
Description of the issue

We will assess the situation and, if approved, provide a repair, replacement, or store credit at our discretion.

Inspection Upon Delivery or Pickup

Customers are responsible for inspecting all items at the time of delivery or pickup.

Once items are accepted and signed for, they are considered to be in good condition. No claims will be accepted after this point unless reported within the 24-hour window.

Manufacturer Warranty

Certain products may come with a manufacturer’s warranty. Warranty coverage, if applicable, is provided directly by the manufacturer and does not include transportation or handling costs.

Delivery & Responsibility

Luxani Living is not responsible for:

Damage occurring after items are picked up or delivered
Damage to property during delivery
Delays due to product availability or unforeseen circumstances

Additional delivery or assembly charges may apply.

Refused Deliveries

If a customer refuses delivery at the scheduled time, additional fees may apply for rescheduling or storage.

Missing Items or Hardware

Any missing parts or hardware must be reported within 24 hours of receiving your order.

If you have any questions regarding your order, please contact us at:

Email:tonyitani20@gmail.com

Phone:4037969690